We have conducted Community Surveys on an annual basis since 2001. These surveys are an important way for us to understand how the community views our performance and delivery of services.
In December 2010 a review of the survey was undertaken which recommended the need to re-establish the intent of the survey and the questions asked, as well as changing the methodology from a hard copy self completion (sent to all households with the December Gully Grapevine) to a telephone survey. The change in methodology provided the opportunity to better manage the sample and ensure it was more representative of the broader City of Tea Tree Gully community in terms of age and gender, as previously the sample had been skewed towards residents aged 60 and over.
Since 2011 we have contracted a market research company to conduct 400 x 15 minute CATI (Computer Assisted Telephone Interview) interviews on our behalf. Residents not randomly selected to participate in the phone survey also have the opportunity to complete the survey via membership of the Online Community Panel.
The reports outline the survey results, including areas of satisfaction and dissatisfaction and what actions will be taken by us to address any issues.