Contact details for Council

Contact us

Phone

All enquiries: 8397 7444
- This number is monitored out of hours for emergencies

NRS (National Relay Service): 1800 555 660

Request a service or report an issue online

Via email

customerservice@cttg.sa.gov.au

In person

Civic Centre 
Monday - Friday
Opening hours: 8.45am - 5pm
571 Montague Road, Modbury  

Feedback

We are committed to delivering high quality services and great customer experiences.  Your feedback is important to us. 

If you have a suggestion or are satisfied with our service complete our feedback form

Complaints

Your feedback on decisions, service quality, or employee/contractor behaviour is important to us. We take all complaints seriously and will address them fairly and transparently.

How to make a complaint 

You can submit a complaint through the following options:

  • Complete the make a complaint online form 
  • Call us on 8397 7444
  • Visit us at 571 Montague Road Modbury
  • Send a letter to City of Tea Tree Gully, 571 Montague Road, Modbury 5092

Step 1.What happens next

All complaints reviewed by relevant service area.  We aim to resolve your issue on first contact.

If not resolved initially, we'll respond within 5 business days, with your contact details. We'll also give you details of the staff member managing your complaint.

Complaints are managed following our General Complaints Policy

Step 2.Not satisfied with the outcome of a complaint 

If we can't resolve your complaint, we'll clearly explain why.

If you think the correct process was not followed, you can request an internal review of a Council decision via the online form (an application fee applies).

Note: Internal reviews don't apply to rating decisions, including fees and charges. All internal reviews follow our Internal Review of Council Decision Policy

If you are still not satisfied with the complaint outcome, or if its unresolved, you can seek assistance from the South Australian Ombudsman

Petitions

A petition allows community members to share concerns or make requests to the Council regarding specific issues.

Request to submit a petition to Council

Petition to Council Guidelines(PDF, 169KB) 

Petition Management Policy(PDF, 88KB) 

Petition template - 1(DOCX, 21KB) 

Petition template - 2(DOCX, 19KB) 

Social media

Facebook

Instagram

LinkedIn


Online newsletter 

Keep up to date with Council news and events by subscribing to Gully Life - our free monthly email newsletter. 

Sign up

Have your say 

We value community feedback.

See our full list of community engagement projects and keep updated on opportunities to have your say by visiting: Have your say