City of Tea Tree Gully logo - Homepage link Search
and Tools

Some Council services will be unavailable over the holiday period. View holiday services information.

Call us

Civic Centre

Business hours: 8397 7444

TTY (hearing impaired): 8397 7340

After hours emergency: 1300 405 536 

Contact us online

Make payments, report issues, make a general inquiry or apply online. 

Email

Enquiries: customerservice@cttg.sa.gov.au
Email the Library: library@cttg.sa.gov.au
Online feedback form

Online application for an internal review of Council decision 

Make a payment

Request a service or report an incident

 

Visit us

Civic Centre 

Monday - Friday
Opening hours: 8.45am - 5pm
571 Montague Road, Modbury

Mail

PO Box 571, Modbury SA 5092

Feedback and complaints

We are committed to delivering high quality services and great customer experiences. 
Your feedback is important to us. 
If you have a suggestion or are satisfied with our service – please let us know. 
If you are dissatisfied with a decision, the quality of our services or the behaviour of a council employee or contractor, it’s important we hear about it. We take all complaints seriously and will work with you to address your complaint in a fair and transparent way.  

How to provide feedback or make a complaint 

Complete the give feedback or make a complaint online forms 
Call us on 8397 7444
Email us at customerservice@cttg.sa.gov.au
Visit us at 571 Montague Road Modbury
Send a letter to PO Box 571 Modbury SA 5092

What happens next?

All feedback and complaints are reviewed by the relevant service area. 
If you make a complaint, we will always aim to resolve your issue the first time you contact us. If this is not possible, and you provide your contact details, we will respond to you within 5 business days. 
If we cannot provide a response within 5 business days, we will still contact you to provide an update on how your complaint is progressing. We will also provide the details of the staff member handling your complaint. 

What if I am not satisfied with the outcome of a complaint?  

If we are unable to resolve your complaint, we'll clearly explain why.
If you are not happy with our response – or do not agree with the outcome – you can request a review. You can lodge an internal review of a Council decision here.
If you are still not satisfied with the outcome of a complaint – or if the complaint remains unresolved – you can seek assistance from the South Australian Ombudsman.

Complaints

Complaints online form

General Complaints Policy(PDF,402KB)

Formal reviews

Apply for an internal review of Council decision online form

Apply for an internal review of Council decision(PDF,245KB)

Internal review of Council decisions policy(PDF,225KB)

Petition to Council

Petition to Council guidelines(PDF,353KB)

Petition Management Policy(PDF,960KB)

Petition template - 1(DOCX,21KB)

Petition template - 2(DOCX,19KB)

Connect with us

Stay informed

Online newsletter 

Stay up-to-date with local news and events by subscribing to our monthly email newsletter, Gully Life. This is your guide to what's happening in the City of Tea Tree Gully. It's full of news and events, some great giveaways and competitions, opportunities to have your say and information about our progress towards becoming a vibrant and liveable city.  

Sign up

Have your Say 

We value our community feedback.

Keep updated on opportunities to have your say by joining our online community panel

For a full list of community engagement projects visit our 'have your say' online platform

Back to top