We are committed to delivering high quality services and great customer experiences.
Your feedback is important to us.
If you have a suggestion or are satisfied with our service – please let us know.
If you are dissatisfied with a decision, the quality of our services or the behaviour of a council employee or contractor, it’s important we hear about it. We take all complaints seriously and will work with you to address your complaint in a fair and transparent way.
How to provide feedback or make a complaint
Complete the give feedback or make a complaint online forms
Call us on 8397 7444
Email us at firstname.lastname@example.org
Visit us at 571 Montague Road Modbury
Send a letter to PO Box 571 Modbury SA 5092
What happens next?
All feedback and complaints are reviewed by the relevant service area.
If you make a complaint, we will always aim to resolve your issue the first time you contact us. If this is not possible, and you provide your contact details, we will respond to you within 5 business days.
If we cannot provide a response within 5 business days, we will still contact you to provide an update on how your complaint is progressing. We will also provide the details of the staff member handling your complaint.
What if I am not satisfied with the outcome of a complaint?
If we are unable to resolve your complaint, we'll clearly explain why.
If you are not happy with our response – or do not agree with the outcome – you can request a review. You can lodge an internal review of a Council decision here.
If you are still not satisfied with the outcome of a complaint – or if the complaint remains unresolved – you can seek assistance from the South Australian Ombudsman.
Complaints online form
General Complaints Policy(PDF,402KB)
Apply for an internal review of Council decision online form
Apply for an internal review of Council decision(PDF,245KB)
Internal review of Council decisions policy(PDF,225KB)
Petition to Council
Petition to Council guidelines(PDF,353KB)
Petition Management Policy(PDF,960KB)
Petition template - 1(DOCX,21KB)
Petition template - 2(DOCX,19KB)