Satisfying chapter for library with 2021 Community Survey results

Published on 15 June 2021

library  - family shown checking out items

Tea Tree Gully Library reinvented itself in just a few weeks last year.

And it seems these changes, designed to help keep library services going despite the various operating restrictions posed by the COVID-19 pandemic, have been appreciated.

The library scored an 88% satisfaction rating in the Tea Tree Gully Council Community Survey, an independent survey of 406 randomly selected residents in March this year.

Library Team Leader Bronwyn Stratford said the results reflected the hard work and adaptability of library staff during the pandemic.

“During the initial lockdown, we put programs online to help keep our community engaged and also established a click-and-collect service.

“Our team contacted housebound people to check on their welfare and we provided online tech support.”

With the easing of restrictions, the library is back at full capacity, although it still offers a selection of previous in-person programs online.

Earlier this year, new self-service check-out kiosks and technology were installed. The library had an $830,000 upgrade in 2019 to give it a new look and to install automatic RFID technology for checking out items and collecting holds.

The library has about 650 visitors daily and costs $2.8 million annually to operate.

Apart from library services, the Community Survey showed residents continue to be highly satisfied with our major events, waste collection services and the provision and maintenance of parks, reserves and playing fields.

Other key changes in satisfaction with Council services compared to 2020 include the opportunity to have your say (up 6%), hard waste collections (up 5%), footpath maintenance (down 7%) and provision of footpaths (down 6%).

Plans are already in place to improve footpath service levels in response to survey results.

Thanks to all who completed the phone or online survey, as well as our Have Your Say online community members who provided feedback.

More about the Community Survey, including the full report

Join our Have your Say online community

More about Tea Tree Gully Library

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