Carols ticketing information

Thank you to everyone who entered the Civic Park Carols ticket ballot. Should SA Health approve an increase in capacity prior to the event, the additional tickets will be randomly awarded to those that requested a ticket through the initial ticket ballot. Keep an eye on our Facebook page for updates.

The ticket redemption window has now closed. Please contact the Events team if you have not redeemed your tickets. More information can be found in the Ticketing FAQ's below, including how to transfer your tickets to another person. 

Applicants who were unsuccessful in the ballot will be notified via email and have their entries added to the third round of ticket allocations should any tickets become available.

We want to ensure as many people as possible fill Civic Park on the night so please only register for the ticket ballot if you are able to attend the event on 12 December from approximately 5:30pm - 10pm. Please be aware that registering for the ticket ballot does not mean you have been successful in obtaining tickets. Once registrations close, Ticketmaster will electronically and randomly select those people who will have the opportunity to attend the event. Successful applicants will be advised via text message and tickets will be sent out digitally a few weeks before the event.

Please read the information below regarding the ticket ballot registration process.

Key dates

  • Monday 18 October - ticket ballot opens at 10am
  • Thursday 21 October - ticket ballot closes at 9pm
  • From Tuesday 26 October to Tuesday 2 November - tickets available to book for registrants successful in the ticket ballot
  • From Monday 29 November - electronic tickets sent via Ticketmaster

Ticketing FAQs

Can I transfer my ticket?

  • Ticket holders will be able to transfer their tickets to others or cancel their tickets through Ticketmaster should they choose to do so. Any cancelled tickets will be reallocated where possible. Should ticket holders try to sell their tickets, where it is possible to identify them appropriately, their tickets will be cancelled and reallocated.
  • To transfer your tickets - log onto your Ticketmaster account, select your tickets, click forward and fill in the details for the person who you would like to send the tickets to. Full information on the forwarding process can be found on the Ticketmaster website. 

How do I apply for tickets?

  • To apply for tickets you must enter the ticket ballot. The ticket ballot will be run by Ticketmaster and will be open from Monday 18 October at 10am and close on Thursday 21 October at 9pm. The link to the registration will be available on this page during the specified time. There is a limit of one registration per person. 

What is the process for the ticket ballot?

  • Once the registration process has closed, tickets will be allocated at random to those who have registered in the ballot, with 80% of tickets awarded to City of Tea Tree Gully residents and the remaining 20% to all general members of the public.
  • Those successful in securing a ticket will be notified by text message and receive a unique ticket redemption code.
  • Unsuccessful applicants will receive an email and will have their entries added to the second round of ticket allocations should any tickets become available. 
  • From 10am on Tuesday 26 October until 9pm on Tuesday 2 November, successful applicants will be required to log on to the Ticketmaster website and redeem their tickets. At this point applicants will be able to select whether they would like to sit in the blanket or chair zone. Tickets for each section will be available on a first in first served basis.   

Will I receive confirmation I have successfully entered the ticket ballot?

  • You will receive a confirmation email once your registration has been entered into the ballot. Please note this email is NOT a ticket.Entering the ticket ballot does not guarantee you a ticket to the event.

Do I need a Ticketmaster account?

  • A Ticketmaster account will only be required if you are successful in the ballot. You can register for an account prior to the ballot commencing by accessing the Ticketmaster home page and following 'Sign In/Register' link. If you already have a Ticketmaster account please ensure all your contact details are up to date. 

How many tickets can I register for?

  • Each person who registers for the ballot will have the option to select up to 5 tickets - please only select the amount you need. Every patron attending Civic Park Carols, including children and babies, will require a ticket as all patrons are counted in the total capacity for the approved COVID management plan.
  • There is a limit of one registration per person.

How many times can I enter the ticket ballot?

  • Individuals can enter the ticket ballot once. Where multiple entries are detected, they will be removed from the ticket ballot during the award phase.

How many tickets are available for the event?

  • Civic Park Carols has a SA Health approved COVID Management Plan for up to 6,800 people. Should SA Health approve an increase in capacity prior to the event, the additional tickets will be randomly awarded to those that requested a ticket through the initial ticket ballot. In the event that SA Health imposes a reduction in event capacity, tickets will need to be cancelled. To ensure the cancellation process is undertaken fairly, the first redeemed tickets up to the allowable capacity will still be valid.  All other tickets will be cancelled and Council will contact any affected parties directly and notify them of any changes. Any changes to capacity will be undertaken based on SA Government and Health directives.

When do I get my tickets?

  • Electronic tickets will be sent to those who have been successful in the ticket ballot and completed the ticket booking process from Monday 29 November.
  • Tickets must be presented at the entry gate upon arrival at the event. As this event is operating under a COVID Management Plan it is strictly no ticket no entry.

How can I watch Civic Park Carols if I am unsuccessful in the ballot?

  • For those unable to attend Civic Park Carols in person, a live stream will be provided allowing families to gather and celebrate from the comfort of their living rooms. Keep an eye on the Civic Park Carols event page for more details on how to access the live stream.

Who do I contact if I am having trouble registering during the ticket ballot?

  • If you are having trouble registering during the ticket ballot it is best to contact Ticketmaster directly. Visit their help page for details on how best to gain assistance.



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