Click & Collect

Click-&-Collect.jpg

Pick up your library holds without leaving your car using our Click & Collect service! 

To use this service, simply:

  1. Use your Libraries SA app to request a Click & Collect under the ‘Holds’ tab
  2. Drive to the library and park in the designated pick up zone
  3. Click “I’m here!” on the app and wait for our Click & Collect staff to deliver your items

Our Click & Collect service is currently available on Mondays & Wednesdays between 3pm - 5pm, and Tuesdays, Thursdays & Fridays between 10am - 12pm.

Frequently asked questions:

How does Click & Collect work?

Our Click & Collect service allows you to pick up your holds from the convenience of your car!

Simply use your Libraries SA app to request a Click & Collect, drive to the library and park in the designated pick up zone, click “I’m here!” on the app and wait for our Click & Collect staff to deliver your items to your car.

Our Click & Collect service runs on:
Monday & Wednesday: 3pm - 5pm
Tuesday, Thursday & Friday: 10am – 12pm

Where do I park to pick up and do I have to get out of my car?

You will see a designated ‘Click & Collect’ zone next to the external returns chutes. Please park in the loading zone in front of the signs. If all car parking spaces are full, please find a park nearby and turn on your hazard lights so our staff can find you.

You do not have to exit your vehicle – we can hand the books to you through the window or place them in your open boot or back seat.

How can I find Click & Collect in my app?

Log into your LibrariesSA app and navigate to the ‘Holds’ page. If you have holds available to pick up and our Click & Collect service is available, you’ll see a button that says ‘Click & Collect’. Click on this button and follow the prompts to pick up your books.

I can’t see the Click & Collect option in my app.

Click & Collect may not be available at this time or we may have too many people in the queue.

Please try again later or call the library on 8397 7333 if it is during the Click & Collect open hours and you can’t see this option.

Can I use Click & Collect if I have bills or my card has expired?

You can request a Click & Collect service when you have bills or your card is expired, however, if your bills exceed $30, we will ask you to pay your bills online or in the library prior to delivering your items to your car.

If your card has expired, we ask you to please update your details during your next visit to the library. 

What if I don’t drive?

You can still use the Click & Collect service, simply meet library staff next to the designated pick up zone near the external returns chutes.

Can I access Click & Collect without the app?

Unfortunately, you cannot access the Click & Collect service without the LibrariesSA app. The LibrariesSA app is free to download and is available from the Apple App Store for iPhone and iPad, and Google Play for Android.

Library staff are happy to assist you in setting up the LibrariesSA app. 

Can I use Click & Collect to pick up my holds if I have COVID/in isolation?

No, the health and safety of our library staff is our priority during this time. Please contact the library to extend your holds pick up dates and use the service after your isolation period.

Can I request item off the shelf for you to find for me?

No, this is not a part of our Click & Collect service at this time.

You can place holds on items via the LibrariesSA app or Enterprise and once these items are available, you can use Click & Collect service to pick these up.

 

Want to know more? Ask our friendly customer service staff for help!