Contact details for Council

Phone

All enquiries

08 8397 7444 - This number is also monitored out of hours for emergencies

National Relay Service (NRS)

If you are deaf, hard of hearing or have a speech/communication difficulty please contact us through your preferred NRS call channel:

You will need to provide the NRS with our phone number 08 8397 7444
Find your preferred NRS call channel option

For more information visit About the National Relay Service

Via email

customerservice@cttg.sa.gov.au

In person

Civic Centre

571 Montague Road, Modbury, SA 5092

Opening hours: 8.45am to 5pm from Monday to Friday.

We are committed to delivering high quality services and great customer experiences. Your feedback is important to us.

If you have a suggestion or are satisfied with our service, complete our feedback form

Your feedback on decisions, service quality, or employee/contractor behaviour is important to us. We take all complaints seriously and will address them fairly and transparently.

How to make a complaint

You can submit a complaint through the following options:

Complete the online complaint form
Call us on 8397 7444
Visit us at 571 Montague Road Modbury
Send a letter to City of Tea Tree Gully, 571 Montague Road, Modbury 5092

Step 1. What happens next

All complaints will be reviewed by the relevant service area. We aim to resolve your issue on first contact.

If not resolved initially, we'll respond within 5 business days, with your contact details. We'll also give you details of the staff member managing your complaint.

Complaints are managed following our General Complaints Policy

Step 2.Step 2. Not satisfied with the outcome of a complaint

If we can't resolve your complaint, we'll clearly explain why.

If you think the correct process was not followed, you can request an internal review of a Council decision via the online form (an application fee applies).

Note: Internal reviews don't apply to rating decisions, including fees and charges. All internal reviews follow our Internal Review of Council Decision Policy

If you are still not satisfied with the complaint outcome, or if its unresolved, you can seek assistance from the South Australian Ombudsman

A petition allows community members to share concerns or make requests to the Council regarding specific issues.

Request to submit a petition to Council

Petition to Council Guidelines

Petition Management Policy

Petition template - 1

Petition template - 2

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