If we can't resolve your complaint, we'll explain why clearly.

If you think the correct process was not followed, you can request an internal review of a Council decision via the online form. An application fee applies of $20.

All internal reviews follow our Internal Review of Council Decision Policy.

This Policy and process may not apply to certain Council decisions, such as:

1. The application relates to a matter where another legislative process of appeal is applicable, including (but not limited to) decisions pursuant to:
   - Planning, Development and Infrastructure Act 2016
   - Freedom of Information Act 1991
   - Ombudsman Act 1972
   - A section 255 Order under the Local Government Act 1999
   - Expiation of Offences Act 1996
   - Dog and Cat Management Act 1995
   - South Australian Public Health Act 2011.
2. Matters where Council cannot review its decision - eg the annual rate declaration after rate notices have been generated, the decision has already been implemented and cannot be revoked.
3. The application is made by an employee of the Council and relates to an issue concerning the employee’s employment (refer s270(4)(a) of the Act).
4. It appears that the application is frivolous or vexatious - refer s270(4)(b) of the Act.
5. The applicant does not have sufficient interest in the matter - this will be determined on a case-by-case basis - refer s270(4)(c) of the Act.
6. The CEO or nominated delegate is satisfied that the subject matter of the application has been or is already the subject of a review by the Council or an investigation, inquiry or review by another authority.
7. Matters covered by Behavioural Standards for Council members (or equivalent).
8. A recommendation of the Ombudsman.
9. A decision that has already been reviewed under section 270 (unless determined by the CEO on a case by case basis).
10. Matters that have been referred to the Local Government Association Mutual Liability Scheme (LGAMLS).