Contact details for Council

Contact us

Phone

Business hours: 8397 7444
NRS (National Relay Service): 1800 555 660
After hours emergency: 1300 405 536 

In person

Civic Centre 

Monday - Friday
Opening hours: 8.45am - 5pm
571 Montague Road, Modbury 

Online

Feedback

We are committed to delivering high quality services and great customer experiences.  Your feedback is important to us. 

If you have a suggestion or are satisfied with our service complete our feedback form

Complaints

If you are dissatisfied with a decision, the quality of our services or the behaviour of a council employee or contractor, it’s important we hear about it. We take all complaints seriously and will work with you in a fair and transparent way.  

Step 1.How to make a complaint 

The following options are available to submit a complaint: 

  • Complete the make a complaint online form 
  • Call us on 8397 7444
  • Visit us at 571 Montague Road Modbury
  • Send a letter to PO Box 571 Modbury SA 5092

Step 2.What happens next

All complaints are reviewed by the relevant service area.  We will always aim to resolve your issue the first time you contact us.

If this is not possible, we will respond to you within 5 business days, provided we have your contact details. We will also provide the details of the staff member handling your complaint. 

All complaints are managed in accordance with our Complaints Management Policy

Step 3.Not satisfied with the outcome of a complaint 

If we are unable to resolve your complaint, we'll clearly explain why. If you are not happy with our response, or do not agree with the outcome complete the internal review of a Council decision online form.

Please note: internal reviews are not actionable on rating decisions, including CWMS fees and charges. All internal reviews are managed in accordance with our Internal Review of Council Decision Policy

If you are still not satisfied with the outcome of a complaint – or if the complaint remains unresolved – you can seek assistance from the South Australian Ombudsman

Petitions

A petition is one way in which members of the community may advise Council of their particular concerns regarding a specific issue or make requests of, and provide information to, Council. 

Request to submit a petition to Council

Petition to Council guidelines(PDF, 353KB)

Petition Management Policy(PDF, 66KB)

Petition template - 1(DOCX, 21KB)

Petition template - 2(DOCX, 19KB)

Social media

Facebook

Twitter

Linked In

Instagram

Online newsletter 

Stay up-to-date with local news and events by subscribing to our monthly email newsletter, Gully Life. Your guide to what's happening in the City of Tea Tree Gully. It's full of news and events, great giveaways and competitions, opportunities to have your say and information about our progress towards becoming a vibrant and liveable city.  

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Have your Say 

We value community feedback.

Keep updated on opportunities to have your say by joining our online community panel

For a full list of community engagement projects visit our 'have your say' online