Contact details for Council

Step 1.How to make a complaint 

The following options are available to submit a complaint: 

• Complete the make a complaint online form 
• Call us on 8397 7444
• Visit us at 571 Montague Road Modbury
• Send a letter to PO Box 571 Modbury SA 5092
  
  

Step 2.What happens next

All complaints are reviewed by the relevant service area.  We will always aim to resolve your issue the first time you contact us.

If this is not possible, we will respond to you within 5 business days, provided we have your contact details. We will also provide the details of the staff member handling your complaint. 

All complaints are managed in accordance with our Complaints Management Policy

Step 3.Not satisfied with the outcome of a complaint 

If we are unable to resolve your complaint, we'll clearly explain why.

If you consider that the correct process was not followed in determining the outcome, you can lodge an internal review of a Council decision via the online form (an application fee is applicable).

Please note: internal reviews are not actionable on rating decisions, including fees and charges. All internal reviews are managed in accordance with our Internal Review of Council Decision Policy

If you are still not satisfied with the outcome of a complaint – or if the complaint remains unresolved – you can seek assistance from the South Australian Ombudsman