Step 1: Discussion

Before submitting a formal application, we recommend speaking with a Freedom of Information (FOI) Officer. This conversation helps to define your request and explore available options.

You can contact our FOI Officer using the online form or call 8397 7444 to begin the process.

If a formal application is required, the FOI Officer will guide you through the next steps. The application fee is $43.30, and additional processing fees may apply depending on the scope of your request.

Step 2: Acknowledgement

Once your application has been received, you will receive an acknowledgement. If additional processing fees are required, you will be contacted before our FOI officers can proceed. Applications will be dealt with as soon as practicable, within 30 days. In certain circumstances we may need to extend the timeframe for your application. We will notify you within 20 days if an extension is necessary and the reasons why.

Step 3: Consultation

Some documents require us to consult with other parties before we can release the information. This may include consulting with any other parties listed in your application, or any person or organisation who could be affected by release of the information. During the consultation period, your name and scope of request can be released to other parties.

Step 4: Response & decision

You will receive a written decision, called a Notice of Determination. If your request is refused, or part of it is refused, the notice will explain why this has happened. It will also include information about your rights of review and appeal if you are unhappy with the decision.