Refunds and late fees
If you believe you have been charged an incorrect fee or have paid twice, please contact Council on 8397 7313
Refunds on compassionate grounds are offered by Council subject to conditions. The Dog and Cat Management Board retains 24% of dog registration fees and these funds are not available to councils.
Prior to 31 August
- Where a registered dog or cat passes away prior to 31 August, a full refund may be requested by council and processed through DACO.
After 31 August
- Where a dog or cat becomes deceased within one month after 31 August, 76% of the fee paid will be refunded.
- Where a dog or cat becomes deceased up to 3 months after 31 August, 57% of the fee will be refunded.
- Where a dog or cat becomes deceased up to 6 months after 31 August, 38% of the fee will be refunded.
- Where a dog becomes deceased up to 9 months after 31 August, 19% of the fee will be refunded.
Apply for a dog or cat registration fee refund
A $15 late payment fee will be applied for each unregistered dog after 31 August.
Apply to waive the dog or cat registration late fee
Late fees will not be refunded if payment of the registration fee and late fee has been made.